Facts and fables

On this page you will find various Facts and Fables about water softeners. There are many stories in circulation about alleged negative aspects of water softening. Also, positive characteristics are attributed to soft water which are hard to prove. In short, there are quite a number of ambiguities.

On this page we made an overview of most common facts and fables an try to explain in plain language which pronouncements are facts and / or fables.

If you have a question, please don’t hesitate to contact us. We will give you a reply as soon as possible.

Fact: Soft water reduces the use of soap, shampoo and cleaning products

One of the characteristics of lime is that it binds to soap, shampoo and detergents. This means that lime in water must be neutralized by these cleaning products. Only after neutralizing, these products can clean your hair, dishes or clothes.

When there is no lime in your tap water, neutralizing is not needed and these cleaning products directly can do for what they are intended for and you will need much less.

Fable: If I run out of salt it will harm my softener

What happens if you run out of salt in your water softener? It just means that the resin will not be regenerated properly and therefore you will end up with hard water back in your system which is not ideal for you.

Fortunately, this has no negative effect on your water softener.

Once you have added salt and after a regeneration your water softener immediately gives you soft water.

Fact: A Mooi Water Softener has a built in bypass to add untreated water if required

Some people find soft water almost too soft to start with and prefer to tone down the effects it has with their washing or showering. The Mooi valve has a simple turn by pass to allow a small quantity of hard water back into the system. Enough for the comfort of the user but not enough to deter from the overall positive benefits that the softener brings

Fact: Soft water removes existing scale from pipes improving efficiency and saving money

Soft water will over time slowly soften and dissolve existing scale in pipes and on appliance heating elements allowing them to perform again to their maximum efficiency which can result in reduced energy bills

Fact: A Mooiwater water softener can easily be removed should you move house

Because our customers are exceptionally happy with our water softeners we are often asked if it possible taking the water softener with them when they move out to a new house.

This can be easily done however by leaving it on site you may increase the value of your house by more than the cost of installing a new one at your new home.

Fable: I cannot drink softened water

Soft water has an increased sodium level which is not recommended for young babies or people on a low sodium diet. However unless the water hardness in your area is over 400ppm the amount of sodium added to the water after softening will still be within the legal limit allowed in drinking water.

WRAS leaflet No 9-07-01 ” Information for Installation of Ion Exchange Water Softeners for Systems Supplying Water for Domestic Purposes” may be useful  to consult for confirmation.

Fact: Soft water can have a positive effect on skin problems such as eczema and psoriasis

Because lime is removed from the water, the abrasive effect of lime on the skin does not occur. Unfortunately, this does not mean that everyone with skin problems like eczema or psoriasis experience these benefits. Soft water is not a proven remedy but many users have clearly noted differences in the intensity of their skin problems before and after purchasing a water softener.


Fact: Water softeners are environment friendly

A water softener does not harm the environment because a water softener significantly reduces the use of detergents, detergents and body care products! In addition, the use of a softener can increase efficiency of the heating elements in boilers, Washing machines and other household appliances

Fable: Soft water contains and tastes of salt

The salt (Sodium Chloride) you put into your softener cabinet produces brine that is used during a regeneration. This brine rinses through the resin where the collected hardness ions are washed down the drain and replaced with the sodium element of the brine. A further rinse ensures that no brine is left in the resin before the regeneration ends and therefore no salt enters you household water pipes.

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